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Key Takeaways:
- PSP Pharma overcame past delays and is now moving faster with Bighorn Web Solutions.
- New software reduces wait times and keeps pharmacy stock in check.
- Picking the right tech partner is essential for expanding without disruption.
Bighorn Web Solutions has signed a new eCommerce renewal contract with PSP Pharma, marking a major step in the pharmaceutical giant’s digital expansion across the Caucasus and Central Asia.
The partnership makes Bighorn Web Solutions the main technical provider for PSP’s upgraded Magento platform, which is focused on boosting performance and improving the user experience.
PSP Pharma is now targeting regional expansion through its fully integrated Microsoft Dynamics 365 and LS Retail systems to improve operational efficiency and raise customer service standards in healthcare.
Editor's Note: This is a sponsored article created in partnership with Bighorn Web Solutions.
PSP Pharma’s New Growth Phase
With Bighorn now leading eCommerce efforts, PSP Pharma expects faster progress and more reliable execution.
PSP Pharma began its business process reengineering by implementing a Warehouse Management System (WMS), followed by updates to financial processes, procurement, and corporate sales management.
The next phase involves rolling out Microsoft Dynamics 365 Business Central and LS Retail across its pharmacy operations. In pilot locations, the new system has simplified inventory and stock management.
Early results have shown a 50% reduction in pharmacist service times and shorter customer wait times.
This lays the groundwork for scaling digital retail operations across the region with better cost control and improved customer satisfaction.
PSP is among the first pharmaceutical companies in Eastern Europe to adopt Microsoft Dynamics 365 Business Central and LS Retail across its operations.
The new contract with Bighorn Web Solutions supports PSP’s ongoing efforts to expand its eCommerce capabilities and strengthen its presence in the region.
“PSP Pharma’s focus on modernizing its digital infrastructure is a forward-thinking decision in a market where operational efficiency and customer experience set leaders apart.
We’re proud to spearhead this initiative, delivering a platform designed to meet today’s needs while scaling seamlessly for future growth,” said Bradley.
This move shows the importance of choosing partners who can deliver results.
Upgrading core systems directly impacts efficiency and customer experience.
As such, companies aiming to scale should focus on solid foundations before expanding.
